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Frequently Asked Questions

Receiving Payment (Driver)

To receive money from a ride, you will have to make a request for payment on your profile dashboard. Once you have made the request, the money will be sent to your nominated account within 48 hours.

Don't forget to register your bank account details with us! You can do that on your profile dashboard.

Make a payment online (Passenger)

Payment will not be processed immediately after completion of a booking. Moovl is only getting an Authorization of payment until the driver is accepting your request. If the driver is refusing your request, no money at all will be take from your account.

The payment system is hosted and secured by None of your personal information will be stored on

You may be asking yourself, what's the fee that Moovl is taking? This fee allows us to keep improving our platform and ensure it is kept secure.


All refunds will be processed between 1 to 5 business days following the cancellation of a journey.

Cancellation by driver

If you decide to cancel your entire trip, please ensure that you contact your passengers and make them aware first. You will not incur any cost and the passengers will be refunded.

Cancellation by a passenger

If you do have to cancel your booking, the following cancellation policies apply:

Cancellation 24 hours before the departure time of the trip: you will receive a full refund (excluding the fee amount).

Cancellation less than 24 hours before the departure time of the trip: you will be refunded 50% of the cost of the trip (excluding the fee amount). The driver receives the other 50%.

If you do not cancel your trip online and do not show up to the nominated pick up spot, you will forfeit the netire cost of the trip.

Your responsibility as a driver

As a registered driver in Australia, your care insurance will be taking care of your car. But is it taking car of your passengers? Be sure to contact your insurance company and ensure that your car and your passengers are covered in the instance of an accident.

How to signal a technical problem?

If you think that you have found a technical issue on the website / app, you are welcome to contact us via the support form.

How to delete my account and data?

Contact us at

Can I access Moovl Terms and Privacy-policy?

Of course! Both are available at the following link:

Members of the Moovl community

Still have questions?

Feel free to contact us to get more information about our services. We will be happy to answer your questions.

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